Antonio Vargas

Professional Summary

Proven talent for aligning business strategy and network objectives with established field service management paradigms to achieve maximum operational impacts with minimum resource expenditures. Results-focused leader with expertise spanning installation / removal, wiring, repair & testing, equipment management, safety compliance, cross-functional team leadership, training & mentorship, technology solutions, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as Contact Centers, network design, and process improvement expertise.

Core Competencies

• HTML
• CSS
• JavaScript
• React
• MongoDB
• Authentication
• NodeJS
• Effective Leader
• Deadline Optimization
• Customer Service Oriented
• Motivated Team Player
• Windows
• Linux
• MacOS

Professional Experience

AT&T, Bellwood, IL - November 2013 - Present
Manager Network Services

• Train, guide, and mentor a group of outside plant technicians in achieving performance and quality objectives associated with the AT&T Field Operations organization.
• Oversee and supervise 15-18 team members in the installation, rearrangement, removal, and/or repair of station inside wiring terminals in connection with AT&T services.
• Orchestrate and direct the installation, repair, and testing of network terminating equipment at the customer residential/commercial premise and head service improvement teams as assigned.
• Deliver superior customer service through active listening, innovative problem-solving initiatives, and prompt resolution of customer escalations to support Corporate principles and customer retention.
• Chart collaborative and aligned efforts with cross-functional teams to ensure timely resolution of service issues.
• Contribute as duty supervisor and ensure a professional demeanor across the work group.

AT&T, Villa Park, IL / Franklin Park, IL / Romeoville, IL / Chicago, IL - March 2007 - November 2013
Outside Plant Technician / Customer Systems Technician

• Controlled and utilized heavy duty power equipment and hand tools in the construction and repair of outside plant cable facilities, conduit and pole lines; Performed various types of construction operations which all required heavy physical labor and lifting.
• Operated and drove vehicles with 3+ axles and towed other vehicles of 6,000+ pounds in compliance with all safety guidelines and regulations.
• Determined necessary work requirements, methods, and sequence of tasks by reviewing and analyzing complex schematic drawings while adhering to standards and practices, and meeting service deadlines.
• Fostered strong professional relationships and communications with other work groups to perform tests on work in progress or completed work and obtained additional information regarding work assignment.
• Responded to customer inquiries about products, work operations, etc. during field contacts.
• Mastered color-coded wiring and used hand tools to connect wires to terminals and to attach and detach various kinds of hardware to cable.
• Monitored and checked for gas in manholes effectively and accurately by administering use of testing equipment, as well as cleaned water and debris from manholes while exceeding specific quality, production, and safety standards.
• Moved, rearranged, loaded, and unloaded potentially heavy tools, equipment, and cable from Company vehicle to work site.

Education and Credentials

BS Software Development - 2018 to Present
Champlain College, Burlington, VT

Professional Developtment: Self-taught HTML, CSS, JavaScript, NodeJS, React, Redux, Backend, MongoDB